This unit applies to people with the responsibility for the management of a recovery centre. This may involve management of centre infrastructure; promotion of the centre; management of paid and volunteer staff in a stressful environment; administration, information and financial management; and the coordination of service providers.
This unit covers the outcomes required to set up and daily operate a 'one stop shop' or recovery centre; to provide comprehensive recovery services (excluding shelter); and to eventually close the centre. The mix of recovery/outreach services provided may change throughout the life of the centre to reflect a changing emphasis from short term relief to long term recovery.
No licencing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
establish a recovery centre and promote its services
communicate effectively with community members with diverse needs, perspectives and cultural backgrounds
manage daily centre operations efficiently and sustainably
monitor and adjust recovery services to suit changing needs
liaise closely with other emergency managers and service providers
maintain accurate files and records
close the centre and manage the transition to mainstream services
Consistency in performance
Competency should be demonstrated in at least two contexts (either simulated or real-life) such as:
throughout the life of a recovery operation
during components of a number of operations
Context of and specific resources for assessment
Context of assessment
Competency should be assessed establishing and managing a recovery centre in the workplace or in a simulated workplace environment.
Specific resources for assessment
Access is required to the opportunity to establish and manage a recovery centre during an actual or simulated emergency situation.
Guidance information for assessment
This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge.
Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level, required for this unit.
Required Skills
data collection, analysis, synthesis skills
high level interpersonal skills (diplomacy, tact, negotiation, conflict resolution)
high level organisation and project management skills (prioritising, resource assessments and allocations, use of relevant equipment)
liaison with other agencies, service providers, coordinators and controllers
observation skills, sensitivity to recognising stress behaviours and recovery needs
team leadership
written communication skills (preparation of reports, information briefs to suit a range of audiences)
working with competing/conflicting priorities and possible shortage of resources
project management
Required Knowledge
principles of recovery management outlined in Australian Emergency Management Handbook 2, Recovery
media management techniques and sources of organisational media expertise
characteristics of common emergency events together with related impacts, recovery needs and issues
communication strategies for promoting the centre's recovery services
design principles for recovery centres along with essential equipment, systems and consumables
OH&S principles and procedures for ensuring the safety and well being of recovery operations personnel and visitors
procedures and protocols governing centre manager role and responsibilities (e.g. financial management, coordinating appeals and donations, liaison and reporting, centre administration, media)
range of government departments, agencies and organisations and non government service providers who contribute to emergency/disaster recovery operations, together with their grants, assistance programs and services
relevant disaster recovery plans, MOUs and arrangements, contact lists
relevant legislative/regulatory framework, local/state/territory emergency management arrangements and recovery programs
special needs and sensitivities of affected community (e.g. cultural, language, religious, physical and dietary)
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Recovery plans and arrangements may include:
arrangements specified in legislation or regulation
organisational or jurisdictional emergency recovery policies or procedures, including media protocols
existing recovery plans, agreements or memoranda of understanding
local planning regulations, development controls and environmental plans
Initial resourceneeds may include:
administrative systems
communications
staffing
transport
utilities
Financial regulations, administrative procedures and delegations may include::
Australian/state/territory government financial management acts and procedures
national disaster recovery administration guidelines
organisational governance and/or financial policies and procedures
non-government and community service organisation staff
personal support staff such as social workers, public health workers, advocates and mental health professionals, interpreters
recovery program/service managers
Australian/state/ territory/local government administration and technical (it) staff
volunteers
Briefings may include:
overview of the nature and impact of the emergency
overview of recovery purpose and operations
detail of specific activities
identification of persons in charge, organisations and people involved in the operation
methods and timing of communication
staff arrangements (such as shift timings, breaks, meals, additional support)
resources available and not available
emergent issues
protocols and procedures
Strategies to ensure well-being of all staff may include:
avoiding key dependencies
debriefing at the end of shifts
management of ending staff contracts
monitoring staff workloads and performance
organising back up with relevant agencies
organising equitable shift rosters
providing personal support
safety and security briefings
tracking staff visits
Communication options may include:
community meetings
pamphlets/flyers/brochures
print newsletters
noticeboards
word of mouth
posters/billboards
face-to-face
email newsletters
websites
local newspapers
text messaging
social media
radio and television
video communication
blogs
Service information may include:
available services
role
function
grants and application forms, tax forms, insurance forms
handling instructions for offered goods and services
location
nearest transport
opening times
parking
relief/assistance information
Organisational procedures may include:
emergency recovery policies or procedures
governance and/or financial accountability policies and procedures
records management, information management and confidentiality policies and procedures
Files and information records may include:
key communications
key decisions and their rationale
media releases
personal/operational logs
service/activity reports
situation reports
Statistical and financial summaries may include:
client numbers
expenditure
materials used
personnel numbers and hours worked
types of services
Audit and reporting requirements (beyond intra agency needs) may include:
analysis of service statistics
comparison of grant applications against operational logs and grant criteria
coronial inquiries
evaluation and revision of policies and procedures
key decisions and rationale
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Pre-prepared disaster recovery plans and arrangements, manuals and contact lists are located and implemented
Assigned facility is inspected after liaising with owners to gain access
Facility's useability and convenience are assessed given the likely scale of the emergency and impacts
Centre's initial resource needs are assessed and suppliers are selected
Relevant financial regulations, administrative procedures and delegations are clarified and applied
Utilities and communications are connected and equipment/materials are acquired in accordance with relevant procedures
Links with existing and emerging networks are established to determine their involvement in the centre
Regular communication with the recovery committee/recovery manager is established
Layout of the centre is designed/organised to optimise efficiency, privacy, security and OH&S
Capacity/capability of available personnel is assessed and appropriate roles and responsibilities are assigned
Regular operational briefings are provided to update staff
A process for the screening, induction and integration of new staff is established
Strategies to ensure well being of all staff are implemented
Staffing contingency plans and rosters are adjusted to suit changing needs and circumstances
An accurate assets register is established and maintained
Regular facility maintenance is organised
Accurate records of consumables and equipment use are maintained
Expenditure is tracked and administered in accordance with relevant financial regulations and procedures
Risks are re assessed regularly and contingency plans are developed for expansion and back up resources
Liaison is established with contributing organisations to ensure common procedures and protocols are followed
Community is provided with accurate, current and timely service information
Client satisfaction is monitored to ensure that enquiries are handled sensitively and efficiently
Accurate client files are maintained using an integrated electronic database
Key decisions, rationale for decisions and service activity levels are recorded to enable effective reporting and evaluation
Information is reported to key stakeholders in accordance with established procedures and privacy requirements
A strategy for the management of media and VIP visits is developed and implemented
Transition arrangements are negotiated and publicised to ensure continuity of services
Public confidence in the capacity of mainstream services to meet ongoing recovery needs is promoted
Completeness of all files and information records is checked and rectified as necessary
Arrangements are made for the transport and secure storage of all files and information records
Statistical and financial summaries of recovery services delivered are prepared
An audit of equipment and materials is undertaken against the assets register, damage/loss reported and resources released/returned to providers
Facility is restored before returning it to its owners
An operational debrief is held with centre personnel to evaluate the effectiveness of the centre's operation and service delivery, and to identify any ongoing service needs
Arrangements are made to ensure the smooth transition of staff to normal duties
All audit and reporting requirements are completed to inform future recovery planning and models of service delivery
An accurate assets register is established and maintained.
Regular facility maintenance is organised.
Accurate records of consumables and equipment use are maintained.
Expenditure is tracked and administered in accordance with relevant financial regulations and procedures.
Risks are re assessed regularly and contingency plans are developed for expansion and back up resources.
Forms
Assessment Cover Sheet
PUAEMR015A - Establish and manage a recovery centre
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Assessment Record Sheet
PUAEMR015A - Establish and manage a recovery centre
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Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent